Privacy Policy

1. Information We Collect

We collect information you provide directly to us, including:

• Account information (name, email, password)
• Profile information (company, role, industry)
• Payment information (processed securely via Stripe)
• Usage data (prompts viewed, generated, and saved)

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our Service
• Process transactions and send related information
• Personalize your experience and recommendations
• Send promotional communications (with your consent)
• Respond to your comments and questions

3. Data Security

We implement appropriate security measures to protect your personal information. Your data is encrypted in transit and at rest. We use industry-standard security practices and regularly review our security procedures.

4. Data Use, Platform Intelligence & AI Training

PromptFluent is built to help organizations improve how AI work gets created, governed, reused, and measured. To do that well, we analyze how the platform is used — but we do it with clear boundaries.

We do not use customer content to train public AI models

PromptFluent does not use your private prompt libraries, proprietary business content, uploaded materials, team workspaces, or customer-specific outputs to train public AI models. Your prompts, workflows, business context, team activity, and proprietary execution materials remain private to your account or organization. They are not shared with other customers, published, sold as customer-identifiable data, or exposed through recommendations. We also do not sell your personal information.

How we use aggregated execution data

PromptFluent may use aggregated, de-identified, and/or anonymized platform-usage and AI-execution telemetry to improve the PromptFluent service, including:

• improving recommendations for prompts, workflows, tools, templates, and execution best practices;
• identifying broad patterns in AI adoption, prompt effectiveness, workflow performance, and governance maturity;
• benchmarking platform trends across functions, industries, roles, and use cases;
• improving product features, analytics, user experience, and recommendation systems;
• developing research, reports, benchmarks, insights, and publications about AI execution trends.

This analysis is based on patterns across users and organizations — not on exposing any individual customer’s confidential content.

What we may analyze

Depending on your plan and product usage, PromptFluent may analyze metadata and telemetry such as:

• prompt usage frequency;
• categories, functions, industries, or use cases selected;
• prompt versioning and reuse patterns;
• workflow and prompt-chain activity;
• AI tool preferences or execution destinations;
• quality signals, user ratings, edits, saves, shares, exports, and similar product interactions;
• team-level governance activity, such as reviews, approvals, collections, and role-based actions;
• aggregated performance indicators such as time saved, adoption trends, output consistency, and workflow completion signals.

What we do not share

PromptFluent does not share customer-identifiable prompt content, proprietary workflows, uploaded files, confidential business information, or organization-specific analytics with other customers. We may share information with service providers who help us operate the Service (e.g., payment processors, hosting providers); these providers are bound by confidentiality agreements. Any external research, benchmarks, marketing insights, or industry reports are published only in aggregated, de-identified, anonymized, or otherwise non-customer-identifiable form.

Why this matters

PromptFluent gets smarter as it learns from execution patterns across the platform. That intelligence helps users understand what works, where AI work breaks down, which workflows produce better results, and which tools or prompt strategies may be most useful for their role, function, or organization — better AI execution intelligence without compromising customer confidentiality. Enterprise customers can request a Data Processing Agreement; see our Data Processing Agreement.

5. Your Rights

You have the right to:

• Access your personal data
• Correct inaccurate data
• Request deletion of your data
• Export your data
• Opt out of marketing communications

Deleting your account. When you delete your account in Settings, access ends immediately. For 90 days we keep the account so it can be restored on request; after that, an automated job permanently deletes your account and personal data. We keep de-identified usage analytics (an internal identifier that no longer links to you), de-identified research answers if you took part, work you added to other teams' shared workspaces (credited to “Deleted user”), audit, consent, sign-in and API-log records with their email, name, IP-address and browser fields cleared (free-text notes in them aren't rewritten), and billing records at Stripe. Marketing and lead records, such as requests for gated downloads, aren't covered by account deletion; we delete them on request at privacy@promptfluent.com. Copies in our database backups expire up to 8 days after permanent deletion. Service providers that may hold data independently include Stripe, our email provider, Google Analytics (with consent), Sentry, Apollo, Vercel and Supabase.

6. Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and assist in our marketing efforts. In the EU/EEA, the UK and Switzerland, analytics, functional and marketing cookies stay off until you opt in. Elsewhere, the analytics and marketing tags we run through Google Tag Manager are on by default, and you can turn them off any time in Cookie Settings. Our Cookie Policy lists each tool, what it does, and when it runs.

7. Data Partners and Online Advertising

When you visit or log in to our website, cookies and similar technologies may be used by our online data partners or vendors to associate these activities with other personal information they or others have about you, including by association with your email. We (or service providers on our behalf) may then send communications and marketing to these email addresses. You may opt out of receiving this advertising by visiting https://app.retention.com/optout. You can also reject marketing cookies on this site in Cookie Settings.

8. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at privacy@promptfluent.com.